Cyberjaya, Selangor
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Here you can get some FAQ answer of yours.
Making changes to your order
If it’s still early in the order process, you can get in touch to find out if we can edit your ordered items or change your delivery address. You can also cancel your order and place a new one with the items you want.
Typically, you have up to 30 minutes to cancel your order after your submission.
Cancel your order
You can usually cancel your order immediately after it’s placed, before the order is too far along in the process. Keep in mind, process times vary from store to store.
To cancel your order:
- Click Menu
.
- Click Orders.
- If your order can still be canceled, you’ll see the Cancel order option. Then, you can place a new order and choose from the available delivery options.
- If you don’t see an option to cancel, it means your order is too far along in the process. In some cases, we may be able to reach the seller in time to cancel your order.
If you need to update your shipping address after placing an order, please reach out to our customer support team as soon as possible.
We'll do our best to assist you in making the necessary changes. Keep in mind that once the order has been processed and shipped, address modifications may not be possible.
Providing accurate and up-to-date information during the checkout process ensures a smooth delivery experience. Contact our support team via [contact form/email/phone] with your order details, and we'll be happy to help.
Currently, we do not offer same-day delivery as a standard option. However, we provide various shipping methods with different delivery timeframes during the checkout process.
For urgent requests or special considerations, please contact our customer support team, and we'll explore possible expedited options based on your location and product availability.
If you wish to request a refund, please follow these steps:
1)Initiate the Refund Request: Contact our customer support team within the specified refund period, typically outlined in our refund policy. You can reach us through [contact form/email/phone] and provide your order details.
2)State the Reason: Clearly communicate the reason for your refund request. Whether it's a product defect, dissatisfaction, or any other valid reason, sharing details helps us understand your needs better.
3)Return the Item (if applicable): Follow any instructions provided by our support team regarding returning the product. Some refund requests may require the item to be shipped back.
4)Processing: Once we receive your request and, if applicable, the returned item, we will process your refund. Refunds are typically issued to the original payment method.
If you've forgotten your password, don't worry – we've got you covered. Simply follow these steps to regain access to your account:
1)Password Reset: Visit the login page and click on the "Forgot Password" or "Reset Password" link.
2)Email Verification: Enter the email associated with your account. You'll receive an email with instructions on how to reset your password.
3)Create a New Password: Follow the link in the email and create a new, secure password for your account.
4)Login: Once your password is updated, return to the login page and enter your email and the new password to access your account.
At ARify, we take your privacy seriously. Your personal data is treated with the utmost care and is used solely for the purpose of providing and improving our services. We adhere to strict privacy policies to safeguard your information from unauthorized access or disclosure.
We may collect data such as your name, contact information, and address for order processing and communication purposes. Rest assured, we do not sell, trade, or share your personal information with third parties for marketing or other purposes.